Delivery Information

 

Frequently Asked Questions

 

Do you ship internationally?
At this time we are not able to ship internationally items with gift messages due to quality concerns. All of our products are shipped for next day delivery to ensure freshness. With international delivery, it is likely that the flowers would be in transit for more than one day, and may perish due to the additional time needed for delivery. However, we are able wholesale flowers to Canada with and extra delivery fee. Call for pricing.

Do you ship to Alaska and Hawaii?
Yes, we can ship to both Alaska and Hawaii. However, we are unable to guarantee next day delivery due to the additional time needed by our shipping company to get flowers to these locations. 

Do you deliver to hospitals?
Yes, we can deliver to hospitals but packages are usually delivered to the shipping and receiving department. Please be sure to include the room number of the recipient. Due to hospital restrictions, deliveries cannot be made to patients in ICUs or CCUs.

Do you deliver to schools?
Due to security restrictions, deliveries to schools cannot be accommodated.

Can flowers be sent to P.O. Boxes?
We are unable to deliver to P.O. Boxes. We require a physical street address for all deliveries.

What days do you deliver?
We currently deliver flowers Tuesday through Saturday. Our shipping carriers do not deliver on Sundays, and do not pick up merchandise on Sundays for Monday delivery. If Saturday delivery is selected an additional charge of $15.00 will apply. Due to agricultural restrictions, flowers cannot be guaranteed for Saturday delivery to some parts of Arizona and California.

Do you delivery on holidays?
We are unable to make deliveries on national holidays such as, Thanksgiving, and Christmas. We are also unable to make deliveries the day after holidays due to the fact that our shipping carriers do not pick up merchandise on these holidays for the next day's delivery.

What time will my flowers be delivered?
In most circumstances, flowers will be delivered by noon. There may be exceptions if the recipient lives in Alaska, Hawaii or a rural location. Additionally, if there is poor weather in the area, or any other acts of God which may delay our carriers, delivery may not take place until later in the day.

What if the recipient is unavailable?
We ask that you check in advance to make sure your recipient will be available when the flowers arrive. Nevertheless, if the recipient is unavailable at the time of delivery, our shipments have a signature release. This means that our carrier can leave packages at the recipient's door. If flowers are being delivered to a commercial address, in most cases delivery will be attempted either later the same day or the following day. If the flowers are not delivered on the carrier's first attempt, or if packages are left at the door, RoseFarm.Com cannot be held responsible for any damage due to exposure or delayed delivery. Please note that our Wedding Flowers require a signature.

How do I track my order?
Once your package has left our distribution center, you should receive a confirmation email with a tracking number. If you did not specify your email address when you ordered or for some other reason did not receive your tracking number by email, please call customer service at 888-875-8085.  We will promptly supply you with a tracking number for Fedex.com.

How are your flowers packaged?
All of our flowers are placed in specially designed shipping boxes, and are secured in place so that they move as little as possible during transit. This ensures that your flowers will arrive in good condition.

Do care instructions come in the box?
Yes, flower care instructions are included on the back of our message card. This information should be followed to ensure the longest possible life of the flowers.

How long will it take for my flowers to bloom?
Roses typically start to bloom within 24 hours of delivery. Depending on the type of flower, it may take between 3-7 days for your flowers to fully open.

Can I order flowers for same day delivery?
At this time we do not offer same day delivery for flowers. We are able to deliver flowers next day, and can also take orders for delivery at later dates.

What is the order cut-off time for next day delivery?
In order for flowers to be shipped out for next day delivery, we need to receive the order by 11:00 a.m. Eastern Standard Time.

Can I make changes to my order?
Yes, you can make changes to your order. We ask that you give us as much notice as possible for any changes you would like to make. Please use this form to contact us or call our customer service to make appropriate changes. However, we need 24 hour notice to cancel or make changes to an order. If the order has already been shipped we cannot cancel your order, substitute different flowers, or change your delivery date. If you have address corrections after the package has shipped please let us know immediately so we can pass the address change to our shipping carrier. If you fail to give us the correct address we reserve the right to charge you an additional $10 in order to find the correct address and deliver the package. NOTE  that during the week leading up to Mother's Day and Valentine's Day we are not able to make changes to orders.

Can I cancel an order?
Yes, you may cancel an order to receive a full refund up to 24 hours before the order is scheduled to ship. We are not able to cancel order and refund the full purchase price after the product has shipped. NOTE that during the week leading up to Mother's Day and Valentine's Day we are not able to cancel orders.  Pre-holiday(Thanksgiving, Christmas, Valentine's Day Father's and Mother's Days) cancelations will be accepted until five days prior the delivery date. In the event you cancel an order, a refund will be issued, minus 10% cancellation fee.

Can I special order flowers in different quantities?

If you have a special request call us. If we can accommodate your request we will.

Can I pick the colors for assorted roses?
Unfortunately you are not able to choose the colors for our product "rainbow roses". These flowers are packaged directly at the farms in South America and our growers will randomly select two colors to be placed in each box. If you would like roses in a color that is not shown we can special order them in quantities of 100 stems or greater. A special order requires a minimum of 1 week for delivery.

Are vases available?
Yes, a select group of products are available with a vase.  All bouquets come without a vase, unless it specified in the “Features:” section.

I only counted 24 roses in my order when I ordered 50. Where are the rest?
Our roses are packed in "Grower Bunches" which contain 25 roses per bunch. If you counted the flowers while the heads are still in their protective wrapping it may appear that there are only 12 roses. One row of roses set slightly lower and may be hidden under the protective wrapping. When you count the stems you should count 25 roses. As long as you received 2 bunches of flowers for an order of 50 roses, 4 bunches for an order of 100, 8 bunches for an order of 200 or 16 bunches for an order of 400 roses, then all of your flowers are there.

Do I pay sales tax on my order?
No, there is no sales tax included.

Can I add a vase to my order?
When you put your item in the shopping cart you can choose to add a vase to the 12 and 25 stem rose bouquets and the mixed flower bouquets. There is a button that you need to click so that the vase is added to the order. However, we are not able to add a vase(s) to the 50, 100, 200 or 400 stem rose bouquets. This is because the box designed to hold the flowers are so full of flowers there is no room for the vases.

Rosefarm International is not responsible for delivery delays due to weather conditions or incorrect shipping addresses provided by the customer.

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