Rosefarm.com fresh flowers are about 5-9 days fresher than traditional floral providers because they're shipped directly from the grower.
| Home Page: |
www.rosefarm.com |
| Shipping Policy: |
Order by 3 pm to be delivered the next day or second day. |
| Tax Policy: |
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. |
| Payment Policy: |
All major credit cards. |
| Return Policy: |
We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days. |
| Customer Service Phone: |
1-203-397-1234 |
| Customer Service e-mail: |
info@rosefarm.com |
How are my flowers delivered?
In order to guarantee the freshness of our products, all our fresh-cut flower bouquets are shipped overnight or second day. Some selections, like potted plants are shipped via 2Day. Wrapped in cellophane, our flowers are shipped in a specially designed gift box to ensure freshness during delivery. Flowers are arranged as shown in our descriptions. Also enclosed are your personal message, flower food and a letter outlining the best way for the recipient to care for the flower or plant (A vase may be added to most of our arrangements during the ordering process.
How much are shipping charges?
Standard shipping charges for delivery Monday through Friday are $10.95 or most of the continental US, $10.95in some rural areas, and $35.99 - $45.99 in Alaska and Hawaii. You can upgrade to Morning Delivery for only $7.95 more to all locations where it is available. For Saturday delivery, add an extra $19.95 to the standard delivery charge for all available locations.
Where do we deliver?
Delivery in the US.
What days of the week do we deliver?
We deliver every day except for Sundays and major holidays.
Tuesday through Saturday delivery:
All of the products on our website are available for delivery Tuesday through Saturday, unless the pickup or delivery date falls on a major holiday. For Tuesday through Saturday delivery, orders must be placed before 1pm EST the day before you would like your shipment to arrive.
Why are there no deliveries on Sunday?
Because our shippers do not deliver on Sunday in most locations, we are unable to offer Sunday delivery at this time.
What time will the flowers arrive?
For all locations* within the continental United States:
- Morning Delivery shipments will be delivered by 12:00 noon on the requested delivery date.
- Afternoon Delivery shipments will be delivered by 5:00 p.m. for business addresses and by 8:00 p.m. for residential addresses on the requested delivery date.
- 2Day shipments will be delivered by 5:00 p.m. for business addresses and by 8:00 p.m. for residential addresses. 2Day shipments may arrive a day early at no extra cost.
For a guaranteed delivery date on plants and wreaths, please select Morning Delivery.
* In some rural areas, Morning Delivery is not available.
Do the flowers come in a vase?
Usually, we ship the bouquets without vases. However, if you prefer to have a vase shipped along with the flowers, you can buy one for an additional charge. You can choose a vase to buy when you are ordering the bouquet.
The vases you can choose from vary from bouquet to bouquet. This is because our growers each have different vases, and different ones are available at different times. Still, I promise that we will have one available that is appropriate and looks nice with the flowers! Also see above for information on how our flowers are packaged (above).
What happens if my recipient is not present at the time of delivery?
All Rosefarm shipments automatically have a "signature release," which means that the package can be dropped off without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location.
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