Terms & Conditions

Rosefarm.com fresh flowers are about 5-9 days fresher than traditional floral providers because they’re shipped directly from the grower.

Home Page:	www.rosefarm.com
Shipping Policy:	Order by 1 pm to be delivered the next day or second day.
Tax Policy:	Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Payment Policy:	All major credit cards and PayPal.
Return Policy:	We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days.
Customer Service Phone:	1-203-397-1234
Customer Service e-mail:	jenny@rosefarm.com

How are my flowers delivered?
In order to guarantee the freshness of our products, all our fresh-cut flower bouquets are shipped overnight or second day. Some selections, like potted plants are shipped via 2Day. Wrapped in cellophane, our flowers are shipped in a specially designed gift box to ensure freshness during delivery. Flowers are arranged as shown in our descriptions. Also enclosed are your personal message, flower food and a letter outlining the best way for the recipient to care for the flower or plant. A vase may be added to most of our arrangements during the ordering process.

How much are shipping charges?
Standard shipping charges for delivery Monday through Friday are $14.95+, depending on shipping location. For Saturday delivery, add an extra $15.00 to the standard delivery charge for all available locations.

Where do we deliver?
Delivery in the US.

What days of the week do we deliver?
We deliver every day except for Sundays and major holidays.
Tuesday through Saturday delivery:
All of the products on our website are available for delivery Tuesday through Saturday, unless the pickup or delivery date falls on a major holiday. For Tuesday through Saturday delivery, orders must be placed before 1pm EST the day before you would like your shipment to arrive.

Why are there no deliveries on Sundas and Mondays?
Because our shippers do not deliver on Sundays in most locations, we are unable to offer Sunday and Monday delivery at this time.

What time will the flowers arrive?
For all locations* within the continental United States:

Afternoon Delivery shipments will be delivered by 5:00 p.m. for business addresses and by 8:00 p.m. for residential addresses on the requested delivery date.
2Day shipments will be delivered by 5:00 p.m. for business addresses and by 8:00 p.m. for residential addresses. 2Day shipments may arrive a day early at no extra cost.

Do the flowers come in a vase?
Usually, we ship the bouquets without vases. However, if you prefer to have a vase shipped along with the flowers, you can buy one for an additional charge. You can choose a vase to buy when you are ordering the bouquet.

The vases you can choose from vary from bouquet to bouquet. This is because our growers each have different vases, and different ones are available at different times. Still, I promise that we will have one available that is appropriate and looks nice with the flowers! Also see above for information on how our flowers are packaged (above).

What happens if my recipient is not present at the time of delivery?
All RoseFarm.com shipments automatically have a “signature release,” which means that the package can be dropped off without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location.

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RoseFarm.com International Corp is located at 1229 Moose Hill Road, Guilford, Connecticut 06437

RoseFarm.com is dedicated to delivering the freshest roses, rose petals and flower bouquets direct from the farm. We are proud to send a wide selection of roses in a multitude of colors - red, pink, yellow, white, rainbow and more! Our roses are offered in long-stem rose bouquets. Our roses and floral bouquets are featured for every occasion, including holidays, birthdays, weddings and anniversaries. You can order online and send roses and floral bouquets overnight direct from the growers at very low cost, for the absolute freshest and most beautiful, fragrant bouquets available!

If you prefer to order by phone, please call 203-397-1234 for information to Send Farm Fresh Roses, Send Flower Bouquets, Same Day Delivery, and Scheduling Early Orders for any special holiday, such as Valentine's Day, Mother's Day or your anniversary.

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